Conference

A one day event about how customer service can give you the competitive advantage in tough economic times. Speakers from the Department for Business Innovation & Skills and LV= and Monarch Airlines. Find out more about the Conference.

Conference speakers

Nadine Dereza

Nadine Dereza, conference facilitator

Facilitator and TV and radio presenter. Experience at CNN, Sky TV, BBC, Simply Money.

Kevin George

Kevin George, managing director, Monarch Airlines

Topic: how investing in customer relationships delivers direct to the bottom line.

Edward Davey

Edward Davey MP, minister for employment relations, consumer and postal affairs

Topic: trust and what businesses can do to avoid the negative effects of recession.

David MacLeod

David MacLeod, chair government–sponsored employer–led task force on employee engagement

Topic: employee engagement.

Mike Rogers

Mike Rogers, group chief executive, LV=

Topic: proving how customer service leads to competitive advantage.

John Banham

Sir John Banham, forner chairman, Johnson Matthey and former director general, CBI

Topic: extensive experience, first hand knowledge and boardroom examples.

Fred Sirieix

Fred Sirieix, general manager Galvin at Windows, creator of The Art of Service board game

Topic: service under pressure.

Marc Woods

Marc Woods, Paralympic gold medalist

Topic: the path to gold.

Take a look at the agenda.

UK Customer Satisfaction Awards

The UK's leading customer service strategy awards. They recognise organisations and individuals that have implemented successful customer service strategies.Find out more about the Awards.

2011 Awards highlights