About the Institute of Customer Service

We're a not–for–profit membership organisation that:

• demonstrates the tangible return on investment and measurable impact of a positive customer experience
• influences decision makers and opinion formers, including politicians, regulators, other key stakeholders and senior management through the development and promotion of authoritative knowledge and research
• supports members in transforming customer service and professionalism within their organisations through the sharing of best practice across the membership network which includes significant organisational and individual experience balanced across key sectors
• improves the economic success of the UK by focusing on providing advice on the successful creation of a professional, quality customer experience throughout all levels of an organisation
• raises the passive profile of effective customer service through the provision of benchmarking and accreditation services
• creates a strategic, agile and demand–led employment and skills system within the UK through active engagement with government and government agencies
• provide members with a comprehensive range of services which provide real benefits to business performance and customerss experience
• promote and support the notion of a wider society which respects service rather than expects servitude

You can find out more on our website.