Updates:

Institute of Customer Service Conference and
UK Customer Satisfaction Awards 2012

Customer service: the competitive advantage / London Marriott Hotel Grosvenor Square. 6 March 2012.

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Contact us

Conference enquiries

icsevents@icsmail.co.uk
Chris Morley—01206 216187

Sponsorship enquiries

nick.rust@icsmail.co.uk
Nick Rust—07968 416007

UK Customer Satisfaction Awards enquiries

mike.faulkner@icsmail.co.uk
Mike Faulkner—07976 988481

Sponsors

Asda

Lowest cost to operate supermarket in the UK

Barclays

Eptica

Customer interaction solutions

ABa Quality Monitoring

Mystery customer services

Nutricia

Advanced medical nutrition

Bottomline Technologies

Payment, invoice and document automation services

Interactive Intelligence

Contact center automation, IP telephony and business process automation

The Leadership Factor

Customers satisfaction and loyalty survey specialists

Mystery Shoppers Ltd

Mystery shopping and customer satisfaction research

Kcom

Communications services provider

Objective HR

HR consultants

Lithium

Social customer solutions providers

Sponsorship

Get your name associated with the UK's biggest customer service conference and awards ceremony.

Call Nick Rust on 07968 416007 or email nick.rust@icsmail.co.uk

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The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 360 organisational members - from across the private, public and third sectors – and nearly 7,000 individual members. Find out more about the Institute.

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Institute of Customer Service, a company limited by guarantee. Registered office: 2 Castle Court, St Peter's Street, Colchester CO1 1EW. Registered in england no: 3316394. Phone 01206 571716