Exhibitors
Among exhibitions from our associates and sponsors, we also had the following organisations exhibiting this year:
Exemplas has an extensive customer service training portfolio to help organisations equip their people with the skills they need to delight their customers and deliver customer service excellence.
This includes:
• ICS FirstImpressions™ programme of practical customer service skills
• ICS ServiceManagement™ programme covering the skills and techniques needed to manage customer services
• NVQ levels 2 and 3 in Customer Service
• a range of full day, half day, and taster courses focusing on specific aspects of customer service.
Exemplas can also help organisations achieve ICS ServiceMark™ the recognised national customer service standard that takes the voice of the customer into account.
Calcom Group is widely recognised as an authoritative and informed industry voice on achieving Customer Service Excellence. Since Calcom’s creation in 1992 by Natalie Calvert, we have been transforming customer service and sales operations increasing customer experience significantly, improving employee capability and skills and delivering greater bottom line value for money.
Are you looking to:
- Improve customer experience and results?
- Develop high performing teams and leaders?
- Create your own training and qualifications academy?
- Revolutionise your performance management?
- Increase results and performance by 20%+?
If so, lets start talking.
New for 2010
Team Leader of the Future™ Calcom’s 3 year pioneering study into gaining maximum value and development for this pivotal and critical role.
See it! Choose it! Feel it! Live It! continues to win hearts and minds
Customer Service Behaviours framework - aligning process with behaviour
PerformView™, ServiceView™ and CapabilityView™ online tools supporting and driving change
Clients include Anglian Water, Audi, British Council, BT, Cabinet Office, LEGO, Metropolitan Police, O2, Royal Mail.
Discover the Calcom difference contact Julie Chobrzynska juliec@calcomgroup.com, 0845 230 8500 – we guarantee to transform the way your teams Think, Behave and Perform.
PS: Mention ‘ICS Conference’ and receive a FREE customer service cost savings calculator.