UK Customer Satisfaction Awards 2013
the finalists

ABa Quality Monitoring Customer Focus Award - Large Enterprise

Boots
E.ON UK
Homebase
Land Registry
Lloyds TSB Offshore
Simplyhealth

Best Application of Technology Award

Barclays
British Gas Electrical Services
Cheshire West and Chester Council
Osborne
Prudential
Royal Bank of Scotland Group

Best Return on Customer Service Investment Award

BEKO
EDF Energy
LV=
Nationwide Building Society
Scottish Water
SHL

Customer Feedback Strategy Award

Analox
Costa Coffee
Luminus Group
LV=
Poplar HARCA
Scottish Water

Customer Focus Award - SME

Adestra
Crystal Palace Physiotherapy & Sports Injury Centre
iNet Telecoms (Voipfone)
learnpurple
the underfloor heating store
Webexpenses

Customer Satisfaction Innovation of the Year Award

Asda
Brabantia UK
Co-operative Group - Food
Poplar HARCA
Skandia UK
UKFast

Customer Service Leadership Award

Bausch + Lomb: Dave Exall, vice president IT and customer services EMEA
Bottomline Technologies: David Jewell, business development director
Coloplast: Vince Quarizzo, customer care manager
CV-Library: Nicola Collins, client response manager
Enterprise: Sharon Bamber, group service manager
Luminus Group: Dr. Chan Abraham, group chief executive

Objective HR Employee Engagement Strategy of the Year

Ageas Insurance
LV=
New Charter Housing Trust Group
RHP
Star Technology - A Claranet Group Company
UKFast

Quality Service Provider of the Year

Asda
Claranet
Denplan
LeasePlan UK
Teleperformance
Virgin Media Business

SITEL Customer Commitment Award

Covea Insurance
Shoosmiths LLP
Simplyhealth
SJD Accountancy
SquareTrade
The Hornbuckle Mitchell Group

The Leadership Factor Best Customer Satisfaction Strategy Award

Boots
Bottomline Technologies
CV-Library
Land Registry
ScotRail
Scottish Water