Conference
A one day event about how customer service can give you the competitive advantage in tough economic times. Speakers from the Department for Business Innovation & Skills, LV= and Monarch Airlines. Find out more about the Conference.
Conference speakers
Nadine Dereza, conference facilitator
Facilitator and TV and radio presenter. Experience at CNN, Sky TV, BBC, Simply Money.
Kevin George, managing director, Monarch Airlines
Topic: how investing in customer relationships delivers direct to the bottom line.
Norman Lamb MP, minister for employment relations, consumer and postal affairs
Topic: insight into government thinking: Preparedness and positivity.
David MacLeod, chair government–sponsored employer–led task force on employee engagement
Topic: employee engagement.
Mike Rogers, group chief executive, LV=
Topic: proving how customer service leads to competitive advantage.
Sir John Banham, former chairman, Johnson Matthey and former director general, CBI
Topic: extensive experience, first hand knowledge and boardroom examples.
Fred Sirieix, general manager Galvin at Windows, creator of The Art of Service board game
Topic: service under pressure.
Dawn Gibbins MBE, founder, Flowcrete and star of Channel 4's Secret Millionaire
Topic: how customer service became a boardroom consideration.
UK Customer Satisfaction Awards
The UK's leading customer service strategy awards. They recognise organisations and individuals that have implemented successful customer service strategies.Find out more about the Awards.
