Conference and UK Customer Satisfaction Awards sponsorship
If you're interested in sponsoring the Conference, the Awards or an Award category contact Nick Rust on 07968 416007 or email nick.rust@icsmail.co.uk
Asda
For 14 years running, Asda has been voted Britain's lowest priced supermarket. At Asda the customer is always number 1. With award winning Top 50 Call Centres for Customer Service and with over 175,000 dedicated ‘warm and friendly’ colleagues who are always happy to help—that's why Asda is proud to be voted Britain's favourite supermarket!
Barclays
Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management with an extensive international presence in Europe, the Americas, Africa and Asia. Barclays is passionate about client experience and is proud to sponsor the UK Customer Satisfaction Awards.
Eptica
Eptica provides multichannel customer interaction software that enables organisations to lower their service costs and better meet their customers' expectations for good service, whichever channel they contact them through.
Channels includes: web self-service, social customer service, email management, chat, fax-letter-SMS and knowledge management.
Eptica enables website and customer service channels to improve quality of service, resolve enquiries faster and maximise sales opportunities. It operates worldwide through its network of partners.
Nutricia
Nutricia specialises in the delivery of advanced medical nutrition for the very young, the old and the sick. As well as being the largest specialist nutrition company in Europe, Nutricia is the market leader in the UK.
It supplies high quality feeds, systems and support services to patients and health care professionals. Through the Nutricia Homeward service, it delivers nutritional feeds, enteral feeding systems and nursing care directly to patients' homes.
The Homeward customer service and Nutricia Nurse team provide a first class and essential service to often vulnerable patients and their health care professionals.
ABa Quality Monitoring Ltd
ABa Quality Monitoring Ltd delivers of operationally–focussed mystery customer services. It uses smaller teams of carefully selected assessors to ensure consistency in evaluations (both in terms of scoring and assessor behaviour). It works with an extensive list of clients to help them push the boundaries of customer experience and brand recognition.
Interactive Intelligence
Interactive Intelligence provides IP business communications solutions, contact centre software delivered as a hosted service or on-premise product and IP telephony. This includes IP PBX and messaging functionality that can scale to meet the needs of your enterprise. It also automates multi-step, people-centric processes.
The Leadership Factor
The Leadership Factor is the UK's leading customer survey specialist. We conduct over 500 surveys a year to help organisations improve their customers' experience, satisfaction and loyalty. Clients from across all industries including Allied Irish, British Gypsum/Saint Gobain, City & Guilds, The Cooperative Group, Direct Line, LV=, Rolls Royce, Royal Bank of Scotland, Visa and YHA.
Mystery Shoppers Limited
Mystery Shoppers Limited offers a full range of mystery shopping and customer satisfaction research – face to face, telephone, email, letter and website, competitor and B2B, and is the leading provider of Video Mystery Shopping in the UK. Their vast database of agents mean they can confidently work in any industry sector and location. Their aim is to provide clients with a complete customer service management solution, including training and workshops to drive improved customer satisfaction.
Kcom
For multi–site organisations with complex business challenges, Kcom is the communication services provider that delivers a world-class customer experience.
Our talented team of communications experts draws on decades of experience to deliver innovative communication services and solutions that ensure you achieve your business objectives, improve your business performance, and have time to create tomorrow.
With Kcom it's personal. Our people are innovative, practical and above all, passionate about delivering an excellent service to you. They'll go the extra mile to truly understand your unique challenges, so they can deliver just what you need. You get the reassurance and capability of working with an established partner, coupled with the attentive, flexible and personalised service that normally typifies the smaller providers. At Kcom, you get the best of both worlds.
Objective HR
Objective HR provides HR consultancy (retained, ad-hoc or on site), including onboarding, change management, employee engagement, reward & recognition programmes through to exit management.
Their learning & development interventions include Institute of Customer Service programmes, e-learning, balanced score card and performance management systems and finally, bespoke behavioural and competency based training.
Objective HR works closely with its sister companies, providing recruitment services (particularly to Contact Centre clients) and pre-employment screening, referencing and credit checking. The Objective team comprises highly experienced and qualified consultants who provide clients with a complete ‘people management and development’ solution.
Lithium
Today's customers are impatient, empowered, and connected. They trust their peers more than they trust you. Lithium helps companies understand their customer's influence, engage their passions, and turn them into superfans – which means they'll contribute to your company's marketing, commerce and customer service. The world's most innovative companies use Lithium today.
Interested in sponsorship? Call Nick Rust on 07968 416007 or email nick.rust@icsmail.co.uk>
