The UK Customer Satisfaction Awards

The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

The awards are closed to entrants. A panel of Institute members and industry experts will judge the finalists. Winners will be presented with their awards at a banquet at the London Marriott Hotel Grosvenor Square, on 6 March 2012, after the Institute's Annual Conference.

The People's choice awards are based on the results of our UK Customer Satisfaction Index results, and are not open for nominations.

Awards banquet tickets have sold out, although you can add your name to a waiting list by emailing chris.morley@icsmail.co.uk. They cost £190 per person for Institute member organisations, £220 per person non—member organisations (buy eight get two free).

The award finalists

Interactive Intelligence best application of technology award

  • ALD Automotive Ltd
  • Alternative Networks Plc
  • Co–operative Banking Group
  • Homebase
  • Marie Curie Cancer Care
  • Pearson UK

Eptica best use of social media and communication strategy award

  • BT
  • First TransPennine Express
  • Luminus Group
  • Pearson UK
  • Stirling Council
  • Teleperformance

Mystery Shoppers customer commitment award

  • ASDA
  • Homebase
  • INGDirect
  • Philips
  • Sainsbury's Finance
  • Simplyhealth

ABa Quality Monitoring customer focus award – Large enterprise

  • Ageas Insurance
  • Aviva
  • Boots
  • Capital One Europe
  • Lloyds Pharmacy
  • Morrisons Plc

Barclays customer focus award – SME

  • A Suit that Fits
  • AM Scaffolding Services
  • Chiswick Park Enjoy-Work
  • Fluidata
  • Saks

The Leadership Factor best customer satisfaction strategy award

  • Barclays Wealth
  • Boots
  • Door-Stop International Ltd
  • Kcom
  • Modern Housing Solutions
  • Spire Hartswood Hospital

Asda customer service leadership award

  • Bausch & Lomb – Ben Hesketh
  • Boots – Wendy Richardson
  • Lloyds Banking Group – Martin Beckwith
  • Luminus Group – Chan Abraham
  • National Express – Belen Martinez
  • Prudential – Tulsi Naidu

Objective HR employee engagement strategy of the year

  • LV=
  • National Express
  • Nutricia
  • One Vision Housing
  • TD Waterhouse
  • UKFast

Kcom Customer feedback strategy award

  • Argos – in association with Customer First Solutions
  • BMW (UK)
  • Debenhams and Empathica UK
  • L&Q Group
  • Rackspace
  • Virgin Media Business

Nutricia quality service provider of the year

  • Autoglass
  • Bottomline Technologies
  • Ecotricity
  • New Charter Housing Trust Group
  • RS Components
  • Westfield Health

Lithium customer satisfaction innovation of the year

  • Asda
  • BUPA International
  • Capital One Europe
  • Devonshire Square
  • East Riding Leisure
  • Stirling Council

The People's Choice Awards

These will be based on the January 2012 UK Customer Satisfaction Index results and are not open to nominations.

  • Best in UK
  • Most improved
  • Outstanding performance